When Sales Go Wrong and How to Fix It

when sales go wrong and how to fix it

In the field of sales, many different factors make up the job. Sales personnel must know about their products, services, and business; they must understand the costs, shipping, and time it takes for consumers to receive their purchased goods; they must know when products are running low or when they are discounted, and they have to know how to sell the product to people.

While it is a lot to keep track of, sales managers and businesses can keep their employees one step ahead by preparing them for possible issues that may arise. Whether it be within the team or between an employee and customer, use these tips to prepare for when sales go wrong.

For customers:

Immediate Communication. Anytime there is an issue with your sales or product; you must notify the customer in a timely fashion to give them the chance to plan and address any inconveniences that may arise. It might not be easy, but it is necessary. With the proper timing and approach, it is possible to build a stronger relationship based on the accountability and responsibility displayed.

Improve comfort. Find a way to help the customer deal with any inconveniences caused and never put any blame on them. Work to diminish the blow as much as possible, and allow them the opportunity to discuss any fear or disappointment they may have.

Apologies. Learning to apologize appropriately is a skill that is utilized in all areas of life. However, when it comes to sales, an apology should not be the first thing on your mind. Without a plausible solution, the customer won’t be receptive to the apology and may find it condescending.

Compensation. When it comes to business, the number one motivator is profits, which is driven from consumers. Therefore, when a consumer takes a loss–whether that be through products or services, they should be compensated for more than they lost to ensure their business stays with your company, and that their negative experience dissipates.

For employees:

Education. Stay ahead of the potential issues by keeping your team educated and up-to-date on all things sales and your company. By involving them in the metrics of the company, the sales staff becomes more than their own sale numbers.

Team Tension. No matter what field or industry you work in, tension and conflict are sure to arise. If unaddressed, these things can impact the workplace culture and overall productivity. Rather than allowing it to brew, pay attention and encourage employees to communicate. Chances are it is all a misunderstanding.

Stop talking. One of the quickest way to lose a sale before hanging up the phone is continuing to talk to the potential customer after they have expressed readiness to get started. By trying to further sell, personnel may say something that could make the customer think twice. Rather than taking the chance, stop discussing the product after they’ve agreed to give it a try, and move into solidifying the sale.

Originally published on http://josephbenevento.net

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How To Enter A New Career With Confidence

So, you’re entering into a new career field. For one reason or another, you are making a life change that is of no small feat. It’s true, many experience much uncertainty, anxiety, and fear when entering into a new and possibly unfamiliar industry. But you don’t have to enter into this new stage feeling unequipped. In some ways, all of your life has provided you with the skills and experience to navigate through this new career choice.

In fact, I’m entering into a new career industry myself. And believe me, it’s not an industry I would have envisioned myself in a few years ago. And while it’s certainly a new challenge I’m excited to face, I’m not entering the industry without any relevant skills. Completely on the contrary.

You see, the trick to entering a new career is knowing how to use the skills you do have while working to acquire the new, needed wisdom.

Back to the Basics

Some people overwhelm themselves with the false notion that they must learn everything there is to know about a new career field before they enter it. But this simply isn’t the case. While educating yourself on your future industry is essential to success, it’s impossible and simply too time-consuming to attempt to learn the ins and outs of an industry you have not yet stepped into. Instead, spend some time returning to the basics of what it takes to succeed in any career field. Hard work, perseverance, and dedication are critical no matter what industry you land in. This false and unfounded idea that you bring no relevant experience to a new career because you haven’t been in that exact industry is simply not true.

In fact, many experts are urging companies to hire raw talent and hard work over experience and a perfect resume. If you can learn to harness and manifest the life lessons you’ve learned in your past career experiences, then there is no reason you cannot apply those directly to your new career.

Practice Patience

It’s important to show patience to yourself when entering a new career field. Know that there will be a learning curve and understand you won’t get everything correct right out of the gate. Allow yourself some time to acclimate to your new surroundings, and put into practice the new skills and knowledge you are learning. Patience is key to success, and success in a new career field seldom happens overnight.

In the end, staying diligent and positive about your new career field are key factors to long-term success. Remember, you’re not entering a new career without anything to the bring to the table. If that were the case, you wouldn’t be in the position you are. And while you may be the newest kid on the block in the industry, that doesn’t mean you don’t have a much needed new set of skills to bring to the neighborhood.

Joseph Benevento originally published this article on josephbenevento.com